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Managed Compliance · Litigation support

If a claim comes, you're not empty-handed

If you receive an accessibility demand letter or complaint, EqualWeb Managed Compliance gives you the expert reports and evidence to respond - prepared by certified specialists and kept current while your site stays under management.

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Expert-prepared reports Signed by a CPWA specialist Kept current while managed
What you receive

A complete documentation pack

Managed Compliance produces the reports and evidence you can hand to your own legal team. EqualWeb provides documentation - not legal advice or representation.

Accessibility Compliance CertificateSigned by a CPWA-certified specialist.
Professional expert opinionA written conformance opinion from an accessibility specialist.
Accessibility Conformance Report (VPAT)A documented WCAG, Section 508 and EN 301549 evaluation.
Technical evidence of remediationA record of what was addressed and how.
Audit trail & re-scan historyA timeline of scans and your compliance over time.
Accessibility statementA published statement describing your accessibility commitment.

See a sample VPAT report

Our service commitment

We stand behind the work

While your Managed Compliance plan is active and used in line with our Terms of Service, our commitment to you is simple.

Free re-remediation

If an item we remediated is later found non-conformant, we re-remediate it at no additional charge.

Partial refund

You may be eligible for a partial refund where the conditions set out in our Terms of Service are met.

Subject to the Terms

These remedies apply when the service is active and used as described - eligibility and details are defined in our Terms of Service.

Important. EqualWeb provides accessibility remediation, monitoring and documentation. We are not a law firm and do not provide legal advice or legal representation. The reports above are documentation to support your own response; they are not a promise of any particular legal outcome. Accessibility conformance depends on your ongoing content and configuration, so it cannot be absolutely guaranteed. The re-remediation and partial-refund remedies described here are service remedies only, and are subject to - and defined by - the EqualWeb Terms of Service.
How it fits

Built through the compliance process

Your evidence pack isn't an afterthought - it's produced as your site is audited, remediated, monitored and certified, and refreshed while the service stays active.

See how the process works

FAQ

Responding to accessibility claims - frequently asked questions

What documentation does EqualWeb provide if I receive an accessibility demand letter?
EqualWeb Managed Compliance produces a complete documentation pack you can hand to your own legal team: an Accessibility Compliance Certificate signed by a CPWA-certified specialist, a written professional expert opinion, an Accessibility Conformance Report (VPAT), technical evidence of the remediation performed, an audit trail with re-scan history, and a published accessibility statement. The pack is kept current while your site stays under management.
Does EqualWeb provide legal advice or represent me in an accessibility lawsuit?
No. EqualWeb is not a law firm and does not provide legal advice or legal representation. What Managed Compliance provides is accessibility remediation, monitoring and expert documentation - reports prepared by certified specialists that support your own legal team's response. The documentation is evidence of your accessibility work, not a promise of any particular legal outcome.
Can EqualWeb guarantee my website will never face an accessibility claim?
No, and EqualWeb does not make that promise. Accessibility conformance depends on your ongoing content and configuration, so it cannot be absolutely guaranteed. What Managed Compliance provides is expert remediation, continuous monitoring and documentation - a signed Accessibility Compliance Certificate, a professional expert opinion and an audit trail - so that if a claim arrives, you respond from a documented position rather than empty-handed.
What happens if something EqualWeb remediated is later found non-conformant?
While your Managed Compliance plan is active and used in line with EqualWeb's Terms of Service, EqualWeb re-remediates the item at no additional charge. You may also be eligible for a partial refund where the conditions set out in the Terms of Service are met. Both are service remedies defined by the Terms, not legal guarantees of any outcome.
Be prepared

Get your evidence pack in place

Talk to a certified specialist about bringing your site to certified compliance - with the documentation ready before you ever need it.

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