What this criterion requires
If help mechanisms (contact details, human contact, self-help, automated assistant) are available on multiple pages, they appear in the same relative order and place on each.
Who it helps
People with cognitive disabilities who need to find help reliably in the same spot.
Example: fails vs passes
The chat-help bubble appears bottom-right on some pages, bottom-left on others, and is missing on checkout.
The same help entry point, in the same relative position, on every page that offers it.
New in 2.2: help mechanisms keep a consistent relative order across pages.
How to meet and fix it
- Pin the help/contact entry point to a fixed position across all templates (e.g. header link or persistent chat in one corner)
Common failures auditors find
- A chat bubble that moves or disappears on some pages
- Contact links that change location between sections
Automated scanning catches a share of these instantly - run a free check - and a manual audit covers the judgement calls a tool cannot make.
Sources
- W3C, Understanding 3.2.6: Consistent Help - w3.org/WAI
- W3C, How to Meet 3.2.6 (quick reference) - w3.org/WAI/quickref
Last updated . Reviewed by the EqualWeb accessibility team.
Does your site pass 3.2.6?
Run a free automated check now, or have certified IAAP/CPWA auditors test every criterion and document the result.