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How can we help?
Get help if you have questions about using EqualWeb or any technical Support Contact technical team
What CMS is supported by EqualWeb?
EqualWeb supports any CMS that allows to insert a code into it, for example: Wordpress, Magento, Wix, Woocommerce, Joomla, Drupal, Squarespace, Weebly, Shopify, Sap and many more.
Is there a particular standard my website should follow?
Equal Web handles all aspects of the accessibility legislation (AA level), and all subjects and guidelines of WCAG 2.1, ADA, Section 508 and EN 301549.
How does it work?
Insert one line of JS code (given by us). Our software is fully protected from security threats and we do not extract any data from Your website or make any changes to it.
Web accessibility adjustments
Our professional web engineers will review your website and make adjustments, according to Web Content Accessibility Guidelines (WCAG) 2.1, without modifying your coding.
Web site accessible
Your website content is now fully accessible to all.
What type of disabilities does EqualWeb assist with?
Equal Web technology covers a wide range of disabilities, diseases and various disorders.
The system itself was developed in close cooperation with disabled people from a wide range of fields, throughout the development, we realized how different people with different problems surf the Internet, what are their difficulties, and how we can assist and support them.
Full or partial blindness, using screen reading software such as NVDA or JAWS.
Motor disabilities such as joint injuries, limb amputations and more.
Parkinson`s disease (shaking hands - inability to use the mouse).
Seniors (With a wide variety of possible disabilities).
Epilepsy - flashing animations can cause seizures
Cognitive disabilities such as memory disorders, dyslexia, people who`ve been through a stroke, and more.
Various visual impairments such as color blindness, cataracts, glaucoma, and more.
For each type of disability, EqualWeb offers a different set of tools that will enable these people to adapt the site for themselves in the best way possible.
Does the EqualWeb widget intervene with the site’s source code or affect loading time?
EqualWeb Widget does not interfere at all with the site’s original source code. EqualWeb "COATS" the site’s code on the side of the browser as soon as it loads, and modifies it according to user requirements. If the user has not chosen to perform an action, the widget won`t do anything to the site code, and in any case, the system does not change, delete, save or update anything from the source code, only from the code shown in the browser (Client Side) - these changes occur only in the document’s objects structure (DOM) and using CSS and JS, and no system-level or server-level interface is required.
Additionally, EqualWeb does not affect the site`s performance at all and does not collect any DATA. The system itself loads only after the entire site is loaded and fully rendered by the browser. Your website will continually load at full speed, with compressed files (GZIP) and full cashing, allowing the surfers full and proper use of the website at all times.
Do you provide technical or adjustment support?
We are continuously here to assist with any problem at any time!
Once you purchased our widget and installed it, we will be here to assist and solve any issue you might come across. We are here to assist with everything you need, from the installation process to the ongoing customers handling, receiving feedback and malfunction reports.
Beyond that, the number of repairs, modifications, additions, and improvements that we make for EqualWeb is astronomical. We constantly improve the system and add capabilities to it.
What are the installations for PDF documents and videos I have on the site?
It is necessary to accessing documents and videos on the site for people with disabilities. Web Content Accessibility Guidelines, or WCAG 2.1, defines how to make web content more usable to people with disabilities.
Individuals with visual, auditory, physical, speech, cognitive, language and neurological disabilities will need assistance when viewing media in your website.