ClickCease
Pdf accessibility remediation tools -   Just upload and fixExplore now
Web Accessibility is EqualWeb

Accessibility made easy with AI technology and certified experts
The world’s #1 web accessibility solution

Get Free trial
7 days FREE Trial Unlimited pageviews for any plan

Help Center

How can we help?
Get help if you have questions about using EqualWeb or any technical Support

Contact technical team

What CMS is supported by EqualWeb?

 
EqualWeb supports any CMS that allows to insert a code into it, for example: Wordpress, Magento, Wix, Woocommerce, Joomla, Drupal, Squarespace, Weebly, Shopify, Sap and many more.

 

Is there a particular standard my website should follow?

 
Equal Web handles all aspects of the accessibility legislation (AA level), and all subjects and guidelines of WCAG 2.2, ADA, Section 508 and EN 301549.
 

How does it work?

 
  • Insert script
    Insert one line of JS code (given by us). Our software is fully protected from security threats and we do not extract any data from Your website or make any changes to it.
  • Web accessibility adjustments
    Our professional web engineers will review your website and make adjustments, according to Web Content Accessibility Guidelines (WCAG) 2.2, without modifying your coding.
  • Web site accessible
    Your website content is now fully accessible to all.

 

What type of disabilities does EqualWeb assist with?

 
Equal Web technology covers a wide range of disabilities, diseases and various disorders.
The system itself was developed in close cooperation with disabled people from a wide range of fields, throughout the development, we realized how different people with different problems surf the Internet, what are their difficulties, and how we can assist and support them.

  • Full or partial blindness, using screen reading software such as NVDA or JAWS.
  • Motor disabilities such as joint injuries, limb amputations and more.
  • Parkinson`s disease (shaking hands - inability to use the mouse).
  • Seniors (With a wide variety of possible disabilities).
  • Epilepsy - flashing animations can cause seizures
  • Cognitive disabilities such as memory disorders, dyslexia, people who`ve been through a stroke, and more.
  • Various visual impairments such as color blindness, cataracts, glaucoma, and more.


For each type of disability, EqualWeb offers a different set of tools that will enable these people to adapt the site for themselves in the best way possible.
 

Does the EqualWeb widget intervene with the site’s source code or affect loading time?

 
EqualWeb Widget does not interfere at all with the site’s original source code. EqualWeb "COATS" the site’s code on the side of the browser as soon as it loads, and modifies it according to user requirements. If the user has not chosen to perform an action, the widget won`t do anything to the site code, and in any case, the system does not change, delete, save or update anything from the source code, only from the code shown in the browser (Client Side) - these changes occur only in the document’s objects structure (DOM) and using CSS and JS, and no system-level or server-level interface is required.

Additionally, EqualWeb does not affect the site`s performance at all and does not collect any DATA. The system itself loads only after the entire site is loaded and fully rendered by the browser. Your website will continually load at full speed, with compressed files (GZIP) and full cashing, allowing the surfers full and proper use of the website at all times.
 

Do you provide technical or adjustment support?

 
We are continuously here to assist with any problem at any time!

Once you purchased our widget and installed it, we will be here to assist and solve any issue you might come across. We are here to assist with everything you need, from the installation process to the ongoing customers handling, receiving feedback and malfunction reports.

Beyond that, the number of repairs, modifications, additions, and improvements that we make for EqualWeb is astronomical. We constantly improve the system and add capabilities to it.
 

What are the installations for PDF documents and videos I have on the site?

 
It is necessary to accessing documents and videos on the site for people with disabilities.
Web Content Accessibility Guidelines, or WCAG 2.2, defines how to make web content more usable to people with disabilities.
Individuals with visual, auditory, physical, speech, cognitive, language and neurological disabilities will need assistance when viewing media in your website.

 

How to provide better service for customers with disabilities?

 
  • Patience, optimism, and a willingness to find a way to communicate are your best tools.
  • Smile, relax, and keep in mind that people with disabilities are just people.
  • Don`t make assumptions about what type of disability or disabilities a person has.
  • Some disabilities are not visible. Take the time to get to know your customers` needs.
  • Be patient. People with some kinds of disabilities may take a little longer to understand and respond.
  • If you`re not sure what to do, ask your customer, "May I help you?"
  • If you can`t understand what someone is saying, just politely ask again.
  • Ask before you offer to help - don`t just jump in. Your customers with disabilities know if they need help and how you can provide it.
  • Find a good way to communicate. A good start is to listen carefully.
  • Look at your customer, but don`t stare. Speak directly to people with disabilities, not to their interpreter or someone who is with them.
  • Use plain language and speak in short sentences.
  • Don`t touch service animals - they are working and have to pay attention at all times.
  • Ask permission before touching a wheelchair or a piece of equipment.
  • Every business should have emergency procedures for customers with disabilities. Make sure you know what they are.

 

How to serve deaf or hard of hearing customers?

 
  • Always ask how you can help. Don`t shout.
  • Don`t refer to the disability, and never use phrases like "handicapped".
  • Attract the customer`s attention before speaking. The best way is a gentle touch on the shoulder or gently waving your hand.
  • Make sure you are in a well-lighted area where your customer can see your face.
  • Look at and speak directly to your customer. Address your customer, not their interpreter.
  • If necessary, ask if another method of communicating would be easier, for example a pen and paper.
  • Don`t put your hands in front of your face when speaking.
  • Be clear and precise when giving directions, and repeat or rephrase if necessary. Make sure you have been understood.
  • Don`t touch service animals - they are working and have to pay attention at all times.
  • Any personal (e.g., financial) matters should be discussed in a private room to avoid other people overhearing.
  • Be patient. Communication for people who are deaf is different because their first language may not be English. It may be American Sign Language (ASL).
  • If the person uses a hearing aid, try to speak in an area with few competing sounds.
  • Every business should have emergency procedures for customers with disabilities. Make sure you know what they are.

 

How to serve customers with physical or motor disabilities?

 
  • Speak normally and directly to your customer. Don`t speak to someone who is with them.
  • People with physical disabilities often have their own ways of doing things. Ask before you help.
  • Don`t refer to the disability, and never use phrases like "handicapped".
  • Be patient and be sure you understand their needs.
  • Don`t touch any assistive devices, including wheelchairs, unnecessarily unless it`s an emergency.
  • Provide your customer information about accessible features of the immediate environment (automatic doors, accessible washrooms, etc.).
  • Every business should have emergency procedures for customers with disabilities. Make sure you know what they are.

 

How to better serve customers with visual disabilities?

 
  • Identify yourself when you approach your customer and speak directly to them.
  • Speak normally and clearly.
  • Don`t refer to the disability, and never use phrases like "handicapped".
  • Never touch your customer without asking permission, unless it`s an emergency.
  • If you offer assistance, wait until your receive permission.
  • Offer your arm (the elbow) to guide the person and walk slowly.
  • Don`t touch service animals - they are working and have to pay attention at all times.
  • If you`re giving directions or verbal information, be precise and clear. For example, if you`re approaching a door or an obstacle, say so.
  • Don`t just assume the individual can`t see you.
  • Don`t leave your customer in the middle of a room. Show them to a chair, or guide them to a comfortable location.
  • Identify landmarks or other details to orient your customer to the environment around them.
  • Don`t walk away without saying good-bye.
  • Be patient. Things may take a little longer.
  • Every business should have emergency procedures for customers with disabilities. Make sure you know what they are.

 

Free 15 minutes with accessibility specialist - ask me anything, no strings attached