An AI voice agent visitors can just talk to

What is an AI voice agent on a website?

An AI voice agent on a website is the spoken form of your chat agent: the visitor talks through the browser's microphone, the agent listens, answers out loud in real time and can be interrupted mid-sentence. It needs no phone number and no app, and it answers from the same knowledge base as the chat - your website and the documents you add.

How voice in the browser works

1. The visitor clicks the agent's face on the launcher button and chooses to talk. The browser asks for permission to use the microphone.
2. They speak, the agent listens and answers out loud, in real time. The visitor can interrupt it mid-sentence, as in a normal conversation.
3. The answers come from your content - your website and the documents you add - in the voice and the language you chose.
4. Typing is always one tap away. The same window offers chat, for a noisy room or a visitor who prefers to read.

Pick a voice, give it a face

Choose from more than 40 voices, each with a face and a short sample you can listen to before you decide - female or male, warm or crisp, calm or energetic. The face you pick appears on the launcher button on your site, so visitors know there is someone to talk to. You can change the voice at any time.

Why voice matters

• It is faster. Saying "do you deliver to Haifa on Fridays?" takes two seconds; typing it on a phone takes twenty.
• It is natural on mobile. Most of your visitors are on a phone, and a phone is made for talking.
• It is one more way in. Some visitors find typing hard or slow. Voice gives them another way to ask - alongside the accessibility widget, not instead of it.
• It sounds like your business. A voice you chose, a greeting in your words, answers from your own pages.

One more way in: who voice helps

For a visitor who can read the page and type a question, voice is a convenience. For others it is the route that works:

• Blind and low-vision visitors ask out loud and hear the answer, instead of working through a busy page with a screen reader.
• Visitors with motor disabilities need no keyboard, mouse or form: the question is spoken, the answer is spoken, and a callback is taken in the same conversation.
• Visitors with dyslexia or reading difficulties get the answer read to them instead of a long page to read.
• Visitors with a cognitive or learning disability ask in plain words, get a short answer, and can interrupt and ask again - no menus to learn, no site structure to understand.

Voice is not for everyone. A visitor who is deaf or hard of hearing, or who has a speech impairment, uses the chat in the same window, and every visitor can switch between the two at any point. The window itself was made accessible by EqualWeb's own accessibility team: a labelled launcher that opens a dialog, and keyboard focus that moves into the conversation and returns when it closes. The agent adds a route; the accessibility widget adjusts the page itself. They run side by side.

From a conversation to a lead

When a visitor is interested, the agent asks for a name and a phone number or an e-mail, and sends you the lead with a short summary of what they wanted. A visitor with a problem becomes a support ticket; a visitor who wants a call becomes a callback request. Every voice conversation is saved with a transcript and a summary in your dashboard.

Microphone and privacy

The microphone is used only after the visitor starts a voice conversation and allows it in the browser. Conversations belong to your account: they are stored with their transcripts in your dashboard and are never shared with other customers.

Frequently asked questions

Last updated 27 September 2026. Reviewed by the EqualWeb accessibility team.